Frequently asked questions
On this page, you will find answers to our most frequently asked questions.
No, all bedding linen, towels and a tea towel are provided including beach towels for all adult users of the hot tub.
The lodge is well equipped for catering for yourselves and it is unlikely that you will need to bring anything. We provide basics such as cling film, foil, salt, pepper and complimentary tea and coffee too. Please contact us with any questions you may have.
We do not provide these but the lodge has plenty of room to bring your own travel cot etc. In fact Hazel Lodge is very popular for couples with babies.
The cost of the lodge includes all heating, gas and electricity.
Arrival time is 3pm, departure is 10 am. Entry to Hazel Lodge is by key box and codes will be provided a few days before your arrival. Earlier arrival times and later departure times are by arrangement only.
Please contact us on the mobile or landline numbers you will be given for your stay and we will do all we can to resolve any problems/issues.
At the Co-op store in Highley which is also a post office.
The lodge is not cleaned during your stay however an extra clean can be requested at an extra charge.
At Hazel Lodge we try to have a relaxed environment however it is very important that any celebrations do not disrupt the other residents on the site. The facilities and hot tub are only for the use of booked guests. Visitors can be allowed by prior arrangement.
Please be considerate when playing music especially in the summer months when windows are open.
The lodge and decking areas are made totally of wood and present a great fire risk. We therefore do not provide a barbecue and discourage their use.
The lodge is all on a single level with just an initial step up onto the front decking from the car parking spaces but if you have specific accessibility need then please give us a call to discuss.
Being in a rural area the mobile signal is not brilliant but seems quite adequate on most mobile networks.
The lodge has high speed internet and WIFI, perfect for general web use, email, watching videos on YouTube, as well as Netflix and Amazon Prime; the TV in the lodge has HDMI built in, so you are welcome to bring your own Amazon Fire Stick (or similar) to use during your stay.
Hazel Lodge is strictly non smoking.
Please pay the balance 2 weeks before arrival, if not paid by this time, guests will receive an email reminder. The balance can be paid by Bank transfer (please email for bank details). Cash may be used by special arrangement only. See further details in our Booking terms.
Upon payment of the balance you will receive a ‘payment in full’ confirmation. A few days before commencement of your stay you will receive an arrival email showing key box code and full contact details.
There are two convenience stores in Highley (Co-op and Costcutter) with larger supermarkets being located at Bridgnorth (Sainsburys, Aldi, M & S Food). Highley has a pharmacy plus Indian and Chinese takeaways ( who will also deliver – find menus in welcome pack).
On line grocery orders can be delivered directly to the lodge. Sainsburys, Tesco and Asda certainly will deliver. Please quote Plot 3, Hazel Lodge, Billingsley Park Lodges, WV16 6PF when placing your order.
There are full details of all services you are likely to need during stay in our welcome folder. Please get in touch if in doubt.
Got a question you can't find the answer to? Please feel free to get in touch with us directly from our Contact page.